.
Flames of War

 

Contact Us

Customer Service
If you have an issue or question about any of our products, you can call or email us with the details:
UK, Europe & ROW 

Email: customerservicerow@battlefront.co.nz

Direct Line +44 115 704 3250 

Opening Hours:

 

Monday - Friday 

9.00a.m. - 5.00p.m. GMT
US & Canada 
Email: customerserviceusa@battlefront.co.nz Direct Line +1 410 287 2080
Opening hours:  
Monday - Tuesday 9.00a.m. - 6.00p.m. EST
Wednesday - Thursday 9.00a.m. - 5.30p.m. EST
Friday 9.00a.m. - 5.00p.m. EST

Sometimes we will be busy, so if the phone is not answered immediately, you can always leave a message with your contact number and a member of the Customer Service team will ring you right back.

We endeavour to answer all emails within 48 hours not including weekends.


 

Firefly: The Game

Missing or Damaged Parts
If you have an issue with any product – for example missing or broken parts, providing the following details when e-mailing the Customer Service team, will let us resolve your problem faster.

We require this information from you to help get any necessary replacement parts out to you as fast a possible, and to ensure that future occurrences will be reduced:

  • Name:
  • Shipping Address:
  • Issue / Problem:
  • Shop Purchased From:
  • Date Purchased:
  • Other Notes / Details:

Mail Order issues and questions

If you have a question or issue about about an order from our online store, you can help us be telling us:

  • The email address you logged in as (if it is not the same as the address you are emailing from now)
  • The order confirmation number (eg. 000-111123-123456-12345678)
  • Your shipping address (be sure to include your country - sometimes people don't!)

Our Customer Service System
USA and Canada Rest of World
customerserviceusa@battlefront.co.nz customerservicerow@battlefront.co.nz
  • When you e-mail, a ticket is created in our customer service system. We check tickets Monday–Friday in both our UK and USA offices first thing in the morning. So if you send an e-mail on Tuesday afternoon, it will be seen on Wednesday morning.
  • You should receive an automated response to let you know a ticket has been created for your issue. (if you don't please, check your spam folder, or double-check that you have emailed the correct address – customerserviceusa@battlefront.co.nz for USA and Canada or customerservicerow@battlefront.co.nz for the rest of the world)
  • Questions will be answered by a customer service agent.
  • Our customer service agents only actively look for customer service issues through this system, so if you report an issue elsewhere (Facebook, Twitter, forums etc.) although we still want to help you, there is no guarantee it will be attended to in a timely way.
  • We may send you a customer service help form to fill out, if we need more information before we can resolve your issue.
  • Depending on your location, replacement parts may be shipped by UPS, FedEx or postal service.
  • We try to resolve issues within 14 days, but replacement parts may take longer if parts are not currently available.

Retailer's questions

Are you a retailer interested in stocking the GF9 range of products in your store? Contact one of the Battlefront Miniatures / Gale Force Nine team for more information.

North America

E-Mail: USSales@battlefront.co.nz

Battlefront Miniatures North America
500 Principio Parkway West
Suite 100
North East, Maryland 21901
United States of America

Phone: 844-239-1768 (Toll Free)
Fax: 410-287-2012

• Lonnie Mullins
  Lonnie.Mullins@battlefront.co.nz
  410-287-1527
• Matthew Maggitti
  Matthew.Maggitti@battlefront.co.nz
  410-287-1541
• David Griffin 
  David.Griffin@battlefront.co.nz
  410-287-1528
• Brian Sullivan
  Brian.Sullivan@battlefront.co.nz
  410-287-1529
• Blair Mackey
  Blair.Mackey@battlefront.co.nz
  410-287-1525


Monday & Tuesday 9am - 6pm EST
Wednesday & Thursday 9am - 5:30pm EST
Friday 9am - 4:30pm EST

 

Europe & UK

E-Mail: EUSales@battlefront.co.nz

Battlefront Miniatures Europe Ltd
Unit 4C Tissington Close
Beeston
Nottingham
NG9 6QG
United Kingdom

Fax: 0044 115 906 3069

 

• Gordon Davidson
  gordonda@battlefront.co.nz
  0044 115 704 3241
Matt Sulley
  Matt.Sulley@battlefront.co.nz
  0044 115 704 3245
• Jonathan Peace
  Jonathan.Peace@battlefront.co.nz
  0044 115 704 3240
• Seb Lefevre
  Seb.Lefevre@battlefront.co.nz
  0044 115 704 3244
• Tim Harris
  Tim.Harris@battlefront.co.nz
  0044 115 704 3243

 

Monday - Friday 9am-5:30pm GMT

For Independent Stockists

Most of the GF9 Range can be ordered directly from any of these fine distributors:

United States Distributors

Alliance Game Distributors - East
Receiving
1101 Greenwood Road
Baltimore, Maryland 21208
Ph: (800) 669-4263

Alliance Game Distributors - Midwest
3405 Centennial Drive
Fort Wayne, Indiana 46808
Ph: (800) 444-3552

Alliance Game Distributors - Southwest
9204 Brown Lane #160
Austin, Texas 78754
Ph: (800) 424-3773

Alliance Game Distributors - West
7411 West Sunnyview Avenue
Visalia, California 93291
Ph: (888) 366-5456

ACD Distribution Fresno
4069 West Shaw Avenue
Suite 150A
Fresno, California 93722
Ph: (800) 767-4263
Fax: (559) 276-0285

ACD Distribution Harrisburg
2501 Sycamore Street
Suite B
Harrisburg, Pennsylvania 17111
Ph: (800) 767-4263

ACD Distribution Madison
2841 Index Road
Suite 150
Madison, Wisconsin 53713
Ph: (800) 767-4263
Fax: (608) 273-8616

Aladdin Distributors
1420 Cliff Avenue East
Burnsville, Minnesota 55337
Ph: (952) 890-8700
Fax: (952) 890-8701

E-Figures Distribution
47420 Main Road
Southold, New York 11971
Ph: (877) 387-0341
E-Mail: frye@e-figures.com

Golden Distribution - EAST
4000 Bethel Avenue
Suite 4A
Indianapolis, Indiana 46203
Ph: (866) 737-9540
 
Golden Distribution - WEST
440 Martin Avenue
Santa Clara, California 95050
Ph: (866) 737-9540

GTS Distribution – Arizona
1000 S. Park Lane
Suite 7 & 8
Tempe, Arizona 85281
Ph: (888) 333-9500
Fax: (602) 431-5934
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Atlanta
1800 Wilson Way
Suite 7
Smyrna, Georgia 30082
Ph: (888) 333-9500
Fax: (770) 333-9546
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Boston
27 Draper Street
Woburn, Massachusetts 01801
Ph: (888) 333-9500
Fax: (781) 503-1010
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Hawaii
296 Mokauea Street
Suite 102
Honolulu, Hawaii 96819
Ph: (808) 841-0265
Fax: (808) 841-0271
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Michigan
4320 Airwest Drive
SE Suite A
Kentwood, Michigan 49512
Ph: (800) 940-0934
Fax: (616) 940-3275
E-Mail: newaccounts@gtsdistribution.com

GTS Distribution – Northern California
88 Bonaventura Drive
San Jose, California 95134
Ph: (800) 255-5440
Fax: (408) 441-0173
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Orlando
1175 Florida Central Parkway
Suite 3000
Longwood, Florida 32750
Ph: (407) 261-0257
Fax: (407) 261-0259
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Pennsylvania
1302 North Sherman Street
Allentown, Pennsylvania 18109
Ph: (877) 422-5532
Fax: (815) 642-0655
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Southern California
1410 N. Batavia Street
Orange, California 92867
Ph: (800) 880-4447
Fax: (714) 940-0866
E-Mail: newaccounts@gtsdistribution.com
 
GTS Distribution – Washington
12407 Mukilteo Speedway
Suite 100
Lynnwood, WA 98087
Ph: (800) 890-5456
Fax: (425) 347-1764
E-Mail: newaccounts@gtsdistribution.com

Peachstate Hobby Distribution - South
995 Kennedy Blvd
Suite 46
Orlando, Florida 32810
Ph: (877) 743-4263
Fax: (407) 571-1245 

Peachstate Hobby Distribution – North
Middlebrook Crossing Industrial Park
8E Easy Street
Bound Brook, New Jersey 08805
Ph: (888) 657-1802
Fax: (732) 537-1187

Peachstate Hobby Distribution – Southwest
10221 Corkwood Road
Suite 100
Dallas, Texas 75238
Ph: (885) 743-4325
Fax: (972) 993-4270 

Southern Hobby Supply Inc.
211 Ellery Court
Nashville, Tennessee 37214
Ph: (800) 473-2804
Ph: (615) 366-5858
Fax: (615) 360-9776
E-Mail: info@southernhobby.com

Southern Hobby Supply Inc.
905 Sivert Drive
Wood Dale, Illinois 60191
Ph: (800) 463-1133
Ph: (630) 496-9476
Fax: (630) 496-9487
E-Mail: info@southernhobby.com

Southern Hobby Supply Inc.
1208 Ambassador Blvd
St Louis, Missouri 63132
Ph: (800) 558-7060
Ph: (314) 993-3319
Fax: (314) 993-8914
E-Mail: info@southernhobby.com

Southern Hobby Supply Inc.
1930 New Highway
Farmingdale, New York 11735
Ph: (855) 584-6229
Ph: (631) 414-7860
Fax: (631) 414-7867
E-Mail: info@southernhobby.com

Canada Distributors

Lion Rampart Imports
36 Eastern Avenue
Brantford, Ontario
N3P 1J5
Ph: (800) 992-7679

Grosnor Distribution
4 Lowry Drive
Brampton, Ontario
L7A 1C4
Ph. (416) 744-3344

Universal Distribution
#102 - 7889 132nd Street
Surrey, British Columbia
V3W 4N2
Ph: (604) 596-4320

Universal Distribution
2441 Rue Guenette
St. Laurent, Quebec
H4R 2E9
Ph: (604) 596-4320

European Distributors

BNW Distribution
White Parc Hall 4A
Winklesweg 178
Langenfeld
Germany, 40764
Ph: (0049) 2173 8932 808
E-Mail: sales@bnw-distribution.com

Blackfire Entertainment
Harkortstrasse 34
Ratingen
Germany, 40880
E-Mail: frank@blackfire.eu

Enigma Distribution
Valseholmen
Hvidovre
Denmark, 2650
Ph: (0045) 8880 9060
E-Mail: ery@enigmadistribution.com

E-Minis
Sol 51
La Linea de la Concepcion
Cadiz
Spain, 11300
Ph: (0034) 8565 83846
E-Mail: distribucion@e-minis.net

Fafnir Distribution
Bjornholms Alle 4
Viby J
Denmark, 8260
Ph: (0045) 8676 5636

Isocheck
Via Don Vittorio
Castelloni 29
Sona
Italy, 37060
Ph: (0039) 0456 0954 26

Intrafin
Weihoek 3 Unit 6
Zaventem
Belgium, 1930
Ph: (0032) 2722 9999
E-Mail: jurgen@intrafin.be

Pegasus Spiel
AM Strabbach 3
Friedberg
Germany, 61169
Ph: (0049) 6031 72170
E-Mail: uta.kleiner@pegasus.de

United Kingdom Distributors

Esdevium Games
Unit 6
Waterbrook Road
Alton
GU34 2UD
Ph: 01420 593593

Get Retro
10 Maxted Park
Maxted Road
Hemel Hempstead
Ph: 01442 259612
E-Mail: thestampcentre@yahoo.co.uk

Kingsley Distribution
Unit 1
Moorland Road Business Park
India Queens
Cornwall
TR9 6GX
Ph: 01726 869044

Northstar Military Figures
Unit 37
Lenton Business Centre
Lenton Boulevard
Nottingham
NG7 2BY
Ph: 0115 978 6656
E-Mail: northstarfigs@googlemail.com

Spiral Galaxy Games
Unit B
Halesfield 20
Telford
TF7 4QU
Ph: 10952 587482
E-Mail: daniel@spiralgalaxygames.com